Harbor’s mission is to provide high-end call center services through our Contact Centers. Our Inbound and Outbound Call Centers in India are in a unique position to provide our clients with the best e-CRM call center services round the globe by utilizing one to one experience across every point of the customer relationship life-cycle. Our Center Services include direct marketing, telesales, customer services, surveys, appointment setting, lead generation etc.
Our call Centers in India provide solutions to our International Clients in U S, Canada & U.K. Our Centers seek ways to improve inbound/outbound service quality while reducing costs for our clients through disciplined management techniques such as regular monitoring and measurement of agent’s performance. In-depth employee training on specific clients programs as well as on industry standard practices along with continuous technological improvement is one of our prime objectives as inbound/outbound call center.
Harbor Projects & Consulting has a wide experience in outbound and inbound processes. Our Indian Centers have handled various product campaigns in the area of customer products and services. Harbor has extensive experience in handling multiple campaigns simultaneously.